FREQUENTLY ASKED QUESTIONS

Whenever you have any questions or concerns, our team is available to assist you and will be happy to help. Please do not hesitate to contact us via one of the following methods: - By email [email protected];

- By calling +351 911 746 229 (call to the national mobile network);

- Through our social media channels.

For questions regarding return requests, please contact us via email at [email protected].

Our team is available on weekdays from 9 a.m. to 6 p.m.

Vintage Bazaar has physical stores in Santo Amaro de Oeiras and Aljezur. During the summer months, you can visit us at Casa da Cultura, in Comporta, with dates to be announced in due course.

You can find all the details about our stores on the Vintage Bazaar Stores page.

If you have any questions, please contact our customer support via email at [email protected] or by calling +351 911 746 229 (call to the national mobile network).

To ensure a secure shopping experience, we insist that all transactions take place on platforms that are nationally or internationally recognized for their credibility and security. On the Vintage Bazaar website, you can choose to pay for your orders using one of the following methods:

• MB Way
• Entity and Reference MB
• Visa
• Mastercard
• PayPal
• Apple Pay
• Google Pay

Your order will be canceled and your items will become available again on our website. You should place a new order as soon as possible so you don't miss out on your items.

Your credit card may be declined for the following reasons:

- Your card has expired – please check its expiration date;

- You have exceeded your card limit – please check with your bank;

- The data entered is incorrect – please check that all fields have been filled in correctly;

- The 3D Secure System is not working – 3D Secure is an international security system that protects both merchants and consumers in banking transactions – please check with your bank to find out how to activate this option.

If for any reason you wish to exchange or return your item(s), you have 30 non-business days after the date of purchase to send it by mail or deliver it to our physical stores.

To start the exchange or return process, you must fill out the form available on the Vintage Bazaar Exchange and Return Policy page .

Please note that items must meet certain conditions, namely:

- The item must be in perfect condition, with no signs of use or visible damage;

- You must ensure that the item comes with its accessories (if applicable) and the original label;

- It must be sent in a properly sealed package.

Please note that Vintage Bazaar is not responsible if the returned item is damaged.

In the case of postal delivery, the recipient is Vintage Bazaar and the address is the one stated on the purchase receipt: Avenida Carlos Silva, nº 9 A-B, 2780-354 Oeiras.

As soon as we receive your item(s) at our premises, we will begin the exchange or refund process as quickly as possible and will contact you by email or phone.

In the case of a return, please note that after the refund has been authorized and the process validated by email, it may take a few days for the amount to be credited to the destination bank account, for reasons beyond Vintage Bazaar's control. The deadline for the refund is 15 business days.

Please note that only the value of the returned item(s) will be refunded. The shipping costs of your order, such as the costs of shipping to our facilities (if applicable), will only be refunded in exceptional cases, such as if the item shipped was purchased defective or did not correspond to what was ordered.

You can find all the details on the Vintage Bazaar Exchange and Return Policy page

If you have any questions, please contact customer support via email: [email protected]

If the purchase was made in one of our physical stores, the refund will be processed by issuing a voucher. No cash refunds will be given for items purchased in physical stores, except in cases of non-compliance of the goods purchased.

In cases where the purchase was made in the online store, and after approval of the return, the refund will be made using the same payment method used by the consumer in the initial transaction, pursuant to Article 20(5) of Decree-Law No. 84/2021 of October 18.

If for any reason you cannot remember your password or cannot log in to
your personal account to make purchases, you can recover it in the login area.

Click on "Forgot your password" and enter your email address in the field provided.

You will then receive an email with a button that you must click to reset your new password.

If you do not find our email in your inbox, please check your spam folder.

First, make sure that the coupon code is written correctly.
You must enter the promotional code in the field provided when you access your cart and before proceeding to checkout.

You can only use one promotional code per purchase, and it is only applicable to items from the new collection at
.

In the event of any errors when confirming your order, our customer support team is available to assist you.

Please feel free to contact us at [email protected] or by calling +351 911 746 229 (call to the national mobile network), on weekdays from 9 a.m. to 6 p.m.

While your order is being processed, you can contact us to update your order details.

If your order is in "completed" status, and for reasons beyond Vintage Bazaar's control, the details cannot be updated and are the sole responsibility of the customer.

If your order has not yet been processed, you can cancel it. To do so, please contact our customer support by email at [email protected] or by calling +351 911 746 229 (call to the national mobile network).

If the order is in "completed" status, we are unable to cancel it. In this case, please refer to the Exchanges and Returns section to find out how to proceed.

As a rule, our sizes are one size fits all, however some models may fit sizes S/M and others sizes M/L or XL.

You can see all the details, such as chest and waist measurements (from seam to seam) as well as length in the product description.

Some items have specific sizes (XS, S, M, L, and XL), in which case you can choose the size that best suits you.

If you need advice on the model or size that might suit you best, please contact us at +351 911 746 229 or email us at [email protected], our team will be happy to help you!

If an item is out of stock, you will not be able to view it on our website.

Our stock is limited and we do not usually restock, with a few exceptions.

However, we will try to make it available to you again in case of restocking or if it is available in our physical stores.

If you are interested in an item that is out of stock, please contact us by email at [email protected], by calling +351 911 746 229 (call to the national mobile network), or through our social media channels.

The stock in our stores is independent of the online store. However, if you are interested in ordering an item from one of our physical stores and would like to have it delivered to your home, you can do so without any restrictions.

To do so, simply contact us by email at [email protected]  or by calling +351 911 746 229 (call to the national mobile network).

Currently, our pieces reach the four corners of the world!

Vintage Bazaar ships worldwide, however, we would like to point out that these shipping processes take longer when compared to shipments to the Iberian Peninsula, and the shipping costs are also higher (they vary depending on the region and are calculated automatically during the checkout process).

We work to process your order as quickly as possible.

However, during collection launches or sales periods, there may be a slight delay due to the increased volume of orders.

For orders with a delivery address in the Iberian Peninsula, the estimated shipping time is 24 to 48 hours.

For orders with a destination outside the Iberian Peninsula, shipping times are extended and generally vary between 3 and 12 business days.

After the order has been shipped from our facilities, you will receive a notification by
email or phone with delivery information.

Please note that these shipping times do not apply to pre-sale items,
in which case the estimated shipping times will be longer. For items available for pre-sale, we share all detailed information regarding the estimated shipping times.

For more information, please contact our customer support by email [email protected]  or by calling +351 911 746 229 (call to the national mobile network).

IMPORTANT NOTE: For shipments outside the European Union, Vintage Bazaar is not responsible for delays and customs costs. These are the responsibility of the customer.

We offer the following shipping/store pickup methods.

In-store pickup:

This method does not incur any additional costs to your purchase. When your order is ready for pickup at the store, you will receive an email to proceed with the pickup.

Home delivery:

You can request shipping to any address you specify. The costs associated with shipping via CTT are calculated automatically during the checkout process.

When your order leaves our premises, Vintage Bazaar will notify you via the email address you used to register your purchase. This email will contain the tracking number so you can track the status of your order (if you cannot find the email, please check your spam folder).

For more information, please contact our customer service team by email at [email protected]  or by calling +351 911 746 229 (call to the national mobile network).

The photographs are taken in high definition in order to reproduce each product in detail. However, different devices may influence the color of the image and therefore it may not correspond 100% to reality, and there may be a subtle difference in color.

On printed items, the position of the design may vary within the same model.

In items made using traditional methods, there may be slight differences in the finish.

See all the information in the details and description of each item.

Vintage Bazaar only sells items in perfect condition. However, if you receive a defective item, you should contact our customer support by email at [email protected] or by calling +351 911 746 229 (call to the national mobile network).

If you mistakenly receive an item you did not order, please contact our customer support by email at [email protected] or by calling +351 911 746 229 (call to the national mobile network).

You can add the products you like most to your favorites or to your cart. However, to secure the items, you must complete the purchase and make your payment.

You can remove items you do not want from your cart as long as you have not yet finalized your order.

The languages available on the Vintage Bazaar website are Portuguese, English, and Spanish.

You can easily unsubscribe at the bottom of the Newsletter.

Physical stores close at 7 p.m.

For all information and details, please visit the Vintage Bazaar Stores page.