Terms and conditions

Your order confirmation implies acceptance of these general terms and conditions of sale, as well as the privacy policy available on the website.

1.1 The purpose of these general conditions of sale is to provide all necessary information to the customer regarding the type of contracts for the purchase and sale of products and the provision of services concluded remotely, in Portugal, under the terms of Decree-Law No. 24/2014, of February 14th.

1.2 Website users must carefully read the conditions and privacy policy prior to use, as by placing an order they consent to acceptance of these general terms and conditions of sale as well as the privacy policy available on the website .

1.3 In case of disagreement with these conditions and privacy policy, users should not use the website www.vintagebazaar.pt .

1.4 These conditions may be changed, freely, and without any prior notice, in order to adapt them to applicable legislation. As such, it is the users' responsibility to read the Privacy Policy and General Conditions periodically, as the provisions in force at the time of using the website will apply.

2.1 These general conditions of sale are agreed between Vintage Bazaar, Unipessoal LDA, with registered office at Avenida Carlos Silva, N.º 9-AB, Santo Amaro de Oeiras 2780-356 Oeiras, with NIPC: 508 990 513 and any user who wishes to make a purchase through the website www.vintagebazaar.pt .

3.1 The images of the products available on the website www.vintagebazaar.pt aim to reproduce, as faithfully as possible, the product as it actually is. Different devices may influence the color of the image and therefore it may not correspond 100% to reality.

3.2 On printed articles, the position of the design may vary within the same model.

3.3 In articles with artisanal processes there may be small differences in the finish.

3.4 See all information in the details and description of each article.

4.1 The prices of the products are those published on the website www.vintagebazaar.pt , which already include VAT at the legal rate in force.

4.2 The prices shown on the website www.vintagebazaar.pt may be updated, and the price displayed at the time of ordering is the one applied.

4.3 In accordance with current legislation, prices established on the website www.vintagebazaar.pt must be expressed in euros, with fees and taxes included, on the date of issuance of the corresponding invoice.

4.4 Prices and specifications are subject to change without prior notice.

4.5 In the event that the actual price of the ordered product is higher than that shown on the page, the user will be contacted to accept or cancel the order.

4.6 In the event that the actual price of the ordered product is lower than that shown on the website www.vintagebazaarpt, the difference between the actual value and the amount paid will be returned to the user.

4.7 The user may use the following payment methods: Multibanco, MB WAY, Visa, Paypal, Apple Pay, Google Pay, and Mastercard.

5.1 For orders whose delivery address is the Iberian Peninsula, the estimated shipping time is 24h to 48h.

5.2 For orders whose destination is outside the Iberian Peninsula, shipping times are extended and generally vary between 3 and 12 working days.

5.3 However, during collection launches or sales seasons, there may be a slight delay due to the increased volume of orders.

5.4 After the order has been dispatched from our facilities, you will receive a notification by email or telephone with delivery information.

5.5 Please note that these shipping deadlines do not apply to pre-sale items and, in these cases, the expected shipping deadlines will be longer. For each item available for pre-sale, we share detailed information regarding expected shipping times when you add the item to your cart.

6.1 After completing the purchase process, we will send you the transaction invoice in physical format together with the order.

7.1 You should consult the Exchanges and Returns section of our website.

8.1. Upon receipt, if there is any non-conformity with the products delivered, you can contact us on +351 211 325 525 (cost of a call to the national fixed network), +351 911 746 229 (cost of a call to the national mobile network) or send an email to vbonline@vintagebazaar.pt

8.2 For subsequent complaints, within the period stipulated in the section on our website, please also contact us via email at vbonline@vintagebazaar.pt .

8.3 If the item in question is found within the period stipulated in the “Exchanges and Returns” section, the seller will assess whether the complaint presented falls within the scope of the exchange and returns policy and, if this is the case, will replace it with another equal or substitute of comparable value.

9.1 You should consult the Privacy Policy section available on our website.

10.1 For any questions or concerns, you can always contact us at +351 211 325 525 (call the national fixed network), +351 911 746 229 (call the national mobile network) or send an email to vbonline@vintagebazaar.pt .

11.1 In the event of disputes initiated by a consumer against Vintage Bazaar, Unipessoal Lda. that concern contractual obligations resulting from purchase and sale contracts, concluded between Vintage Bazaar, Unipessoal Lda and consumers residing in Portugal, the consumer may appeal to a Consumer Dispute Resolution Entity.

11.2 In Portugal there are the following Consumer Dispute Resolution Centers:

Porto Consumer Information and Arbitration Center

Rua Damião de Góis, 31, Loja 6, 4050-225 Porto

Telephone: +351 22 550 83 49 (call to the national fixed network) / +351 22 502 97 91 (call to the national fixed network) | Fax: +351 22 502 61 09 (call to national landline)

Email: cicap@cicap.pt

Lisbon Consumer Dispute Arbitration Center

Rua dos Douradores, no 116 - 2º, 1100 - 207 Lisbon

Telephone: +351 218 80 70 30 (call to national landline) | Fax: +351 218 80 70 38 (call to national landline)

Email: juridico@centroarbitragemlisboa.pt

Consumer Conflict Arbitration Center of the Autonomous Region of Madeira (CACCRAM)

Rua Direita, no. 27 - 1st Floor - Left, 9050-450 Funchal

Telephone: +351 291 750 330 (call to national landline) Fax: | +351 291 750 339 (call to national landline)

Email: centroarbitragem.sre@madeira.gov.pt

Algarve Consumer Dispute Arbitration Center

Ave. October 5th, no. 55, R/C Dtº., 8000-075 Faro, Portugal

Telephone: +351 289 823 135 (call to national landline)

Email: info@consumoalgarve.pt

Consumer Dispute Arbitration Center of the District of Coimbra

Ave. Fernão Magalhães, no 240, 1º, 3000-172 Coimbra

Telephone: +351 239 821 690 (call to national landline) | Fax: +351 239 821 690 (call to national landline)

Email: geral@centrodearbitragemdecoimbra.com

CIAB - Consumer Information, Mediation and Arbitration Center

Rua D. Afonso Henriques, 1, 4700-030 Braga

Telephone: +351 253 617 604 (call to national landline) | Fax: +351 253 617 605 (call to national landline)

Email: geral@ciab.pt

Consumer Conflict Arbitration Center of Ave, Tâmega and Sousa (TRIAVE)

Rua Capitão Alfredo Guimarães no 1, 4800-019 Guimarães

Telephone: +351 253 422 410 (call to national landline) | Fax: +351 253 422 411 (call to national landline)

Email: triave@gmail.com

CNIACC – National Center for Information and Arbitration of Consumer Conflicts

Rua D. Afonso Henriques, 1, 4700-030 Braga

Telephone: +351 253 619 107 (call to national landline)

Email: geral@cniacc.pt

12.1 In cases where the purchase was made in the online store, you have a period of 14 days from the day of the order to communicate the cancellation without any justifying reason. In this case, inform your decisio email vbonline@vintagebazaar.pt .

12.2 Return shipping costs are supported by the user.

12.3 The refund will be made using the same payment method used by the customer and will include the shipping costs at the time of purchase.

12.4 The right of withdrawal applies exclusively to products that can be returned in the same conditions the user received them, namely in the original packaging and with all documents.

12.5 Vintage Bazaar reserves the right to refuse returns sent or communicated after the return deadline, or if the items are not in condition.