Exchanges and returns
If for any reason you wish to exchange or return your item(s), you have 30 non-working days after the date on your order receipt to send it by post or deliver it to our physical stores.
To start the exchange or return process, you must fill in the form below.
EXCHANGES
In the event of an exchange in one of our physical stores, you can do so directly in the store for another item you like, preferably of equal or greater value. If the item is sent by post, the recipient is Vintage Bazaar and the address is shown on the purchase receipt: Avenida Carlos Silva, nº 9 A-B, 2780-354 Oeiras.
RETURNS
If you return your order to one of our physical stores, you can do so directly in the store and you will receive a refund voucher for the same amount, valid for 6 months. If you want a refund using the same payment method, you must leave your order in the physical store and fill in the form that will be given to you in the store. If you send your order by post, the recipient is Vintage Bazaar and the address is shown on the order form: Avenida Carlos Silva, nº 9 A-B, 2780-354 Oeiras.
GENERAL INFORMATION
Please note that items must meet certain conditions of condition, namely:
- The item must be in perfect condition, with no marks of use or any visible damage;
- You must ensure that the item comes with the accessories (if applicable), with the original label and respective purchase receipt;
- It must be sent in a properly sealed package.
Please note that Vintage Bazaar cannot be held responsible if the returned item is damaged.
As soon as we receive your return at our premises, we will start the process as soon as possible and contact you by email or telephone.
Please note that once the process has been validated via e-mail and the refund authorized, it may take a few days for the amount to reach the destination bank account, for reasons beyond Vintage Bazaar's control.
Refunds will be made using the same payment method as your order and the time limit for making a refund is 15 days.
Please note that only the value of the returned item(s) will be refunded.
The shipping costs of your order, as well as the costs of sending it to our premises (if applicable) will only be refunded in exceptional cases, such as if the item sent is defective or does not correspond to what was ordered.
If you have any questions, please contact our customer support at [email protected] or by calling +351 911 746 229 (national mobile network).
CANCELLATIONS
If your order has not yet been processed, you can cancel it. To do this, please contact our customer service team by email at [email protected] or by calling +351 911 746 229 (national mobile network).
If the order is in "completed" status, we cannot cancel it, except in the case of exercising the right to cancel.