Exchanges and Returns

If for any reason you wish to exchange or return your item(s), you have 30 calendar days from the date on your order receipt to send them back by mail or drop them off at one of our physical stores.

To begin the exchange or return process, you must fill out the form provided below.

Please note that items must meet certain condition requirements, specifically:

- The item must be in perfect condition, with no signs of wear or any visible damage;

- You must ensure that the item comes with its accessories (if applicable), the original tag, and the original receipt;

- It must be shipped in properly sealed packaging.

Please note that Vintage Bazaar is not liable if the returned item is damaged.

As soon as we receive your return at our facility, we will process it as quickly as possible and contact you by email or phone.

Please note that, after the transaction has been verified via email and the refund has been authorized, it may take a few days for the funds to appear in the recipient’s bank account, due to factors beyond Vintage Bazaar’s control.

The refund will be issued via the same payment method used for your order, and the processing time is 15 days.

Please note that you will only be refunded the cost of the returned item(s).

Shipping costs for your order, such as the cost of shipping to our facility (if applicable), will only be refunded in exceptional cases, such as when the item shipped is defective or does not match what was ordered.

If you have any questions, please contact our customer service team by email at vbonline@vintagebazaar.pt or by phone at +351 911 746 229 (national mobile network rate applies).