Exchanges and Returns
If for any reason you wish to exchange or return your item(s), you have 30 non-business days after the date of your order receipt to send it by mail or deliver it to one of our physical stores.
To begin the exchange or return process, you must complete the form available below.
EXCHANGES
In the case of an exchange in one of our physical stores, you can do so directly in the store for another item you like, preferably of equal or greater value. In the case of shipment by mail, the recipient is Vintage Bazaar and the address is on the purchase receipt: Avenida Carlos Silva, nº 9 A-B, 2780-354 Oeiras.
RETURNS
In the case of returns to one of our physical stores, you can do so directly at the store and receive a refund voucher for the same amount, valid for 6 months. If you would like a refund using the same payment method, you must leave your order at the physical store and fill out the form that will be provided to you at the store. If you are sending your return by mail, the recipient is Vintage Bazaar and the address is listed on the purchase receipt: Avenida Carlos Silva, nº 9 A-B, 2780-354 Oeiras.
GENERAL INFORMATION
We remind you that items must meet certain conditions, namely:
- The item must be in perfect condition, with no signs of use or visible damage;
- You must ensure that the item comes with its accessories (if applicable), the original label, and the respective purchase receipt;
- It must be sent in a properly sealed package.
Please note that Vintage Bazaar is not responsible if the returned item is damaged.
As soon as we receive your return at our facilities, we will begin the process as quickly as possible and contact you by email or phone.
Please note that after the process has been validated via email and the refund has been authorized, it may take a few days for the amount to be credited to the destination bank account, for reasons beyond Vintage Bazaar's control.
The refund will be made using the same payment method used for your order, and the time limit for this is 15 days.
Please note that only the value of the returned item(s) will be refunded.
The shipping costs for your order, such as the costs of shipping to our facilities (if applicable), will only be refunded in exceptional cases, such as if the item shipped is defective or does not correspond to what was ordered.
If you have any questions, please contact our customer support via email at [email protected] or by calling +351 911 746 229 (call to the national mobile network).
CANCELLATIONS
If your order has not yet been processed, you can cancel it. To do so, please contact our customer support by email at [email protected] or by calling +351 911 746 229 (call to the national mobile network).
If the order is in "completed" status, we cannot cancel it, except in cases where the right of cancellation is exercised.